Terms of Service

Acceptance of Terms

By downloading, installing or using the CloudBite application, you accept these Terms of Service. If you do not agree with these terms, you should not use the application. These terms constitute a legal agreement between you and CloudBite. We recommend reading them carefully.

Service Description

CloudBite is a SaaS platform for publishing a restaurant's digital presence and managing its operations. The service includes:

• Creation and management of digital menus with categories, variants and add-ons
• Physical menu digitization with AI (OCR)
• AI content generation
• Customizable QR code generation
• Multimedia gallery (photos and videos)
• Promotions, events and combos
• Online reservation system
• Customer review collection
• Team management with roles and permissions
• Multilingual content translations
• Visual customization with themes and configurable sections
• Custom domain
• Push notifications and transactional emails
• Online ordering for delivery, pickup, and dine-in
• Point of sale, orders, kitchen, tables, cash register, taxes, and receipts
• Inventory, staff, permissions, shifts, attendance, and operational payroll
• Customers, delivery addresses, and loyalty programs
• Stripe and Mercado Pago payment integrations for physical goods and services
• Website, sales, and operational analytics
• Public website accessible at cloudbiteapp.com

User Accounts

To use CloudBite, you must create an account with an email and password, or sign in with Google. You must provide truthful and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your contact information up to date

We reserve the right to suspend or cancel accounts that violate these terms.

Subscriptions and Payments

CloudBite offers different subscription plans:

Digital subscriptions are charged through Apple App Store or Google Play Store and automatically renew for the period and price shown at purchase unless canceled before the renewal date. You can manage them from Settings > Subscription or the relevant store. Deleting your account does not itself cancel a store subscription; cancel it first, and benefits remain available until the paid period ends. Prices may change with prior notice. Refunds are governed by applicable law and Apple or Google Play policies.

Acceptable Use

By using CloudBite, you agree NOT to:

• Use the service for illegal purposes
• Upload offensive, defamatory content or content that infringes third-party rights
• Attempt to access other users' accounts
• Interfere with the operation of the service
• Use unauthorized bots or automated systems
• Resell or redistribute the service without authorization
• Publish false information about prices or product availability

We reserve the right to remove content that violates these policies.

Your Content

You retain all rights to the content you upload to CloudBite (images, texts, menus, etc.). By uploading content, you grant us a limited license to:

• Store and process your content
• Display it on your public website
• Create backup copies
• Resize images for optimization

You are responsible for having the necessary rights to the content you upload. CloudBite does not claim ownership of your content.

Intellectual Property

CloudBite, including its code, design, logos and trademarks, is owned by CloudBite and is protected by intellectual property laws. You may not copy, modify, distribute or create derivative works of our application without written authorization. Third-party trademarks mentioned are the property of their respective owners.

Termination

You may request account deletion from Settings > Delete account. If a store subscription is still set to renew, you must first cancel it in Apple App Store or Google Play; deleting the account does not cancel the store charge. We may suspend or terminate your account if:

• You violate these terms
• You do not pay your subscription
• Your account remains inactive for more than 12 months
• Required by a legal order

Upon termination, your data will be deleted according to our retention policy.

Disclaimers

CloudBite is provided "as is" without warranties of any kind. We do not guarantee that:

• The service will be available uninterrupted
• Errors will be corrected
• The service will meet all your requirements

We are not responsible for the accuracy of the content you publish or for business decisions you make based on the service.

Limitation of Liability

To the maximum extent permitted by law, CloudBite will not be liable for:

• Loss of data or profits
• Indirect, incidental or consequential damages
• Service interruptions
• Actions of third parties

Our total liability is limited to the amount you have paid for the service in the last 12 months.

Changes to Terms

We may update these terms occasionally. We will notify you of significant changes by:

• In-app notification
• Email
• Notice on our website

Continued use of the service after changes constitutes your acceptance of the new terms.